Problems Linking IndieGoGo Profile

Anything related to BackerClub.
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SparkyJim
Posts: 2
Joined: Sun Nov 15, 2015 1:07 pm
Location: California

Tue Nov 24, 2015 8:17 am

I'm trying to complete my BackerClub profile by linking Indiegogo. I'm fairly certain that I'm following the instructions. This is the link I'm using to my Indiegogo profile:
https://www.indiegogo.com/individuals/8676608
Unlike Kickstarter, where you can customize your profile URL, this seems to be the only format that the site uses.

Then I put this text, as requested by BackerClub, at the beginning of both my "Short Description" and "About Me" fields on IndieGoGo. (BC uses this language, which is unclear: "Copy and paste the text from the box below to the beginning of your biography / about me section:" I've tried it several different ways.)

The next field is for the email address. I'm using the same one on both sites, and it's the only one on either site. And the email is verified.

Save the IndieGoGo profile. Then save the BC profile.

This time I got this error:
The Indiegogo profile is not valid. URL not found: https://www.indiegogo.com/individuals/8676608 (HTTP 404)
But if I copy and paste the link, it works just fine and loads my profile.

Next try (and most tries), I get this error:
The Indiegogo profile does not contain the verification code.
Additionally, I have connected both Facebook and LinkedIn to my Indiegogo account (but I don't want to provide links to them in the "Outside Links" section of the Indiegogo profile.

What verification code is it looking for? How do I fix this?

Thank you!
Sjado
Posts: 1
Joined: Tue Apr 14, 2015 11:27 am

Tue Nov 24, 2015 10:07 am

I keep having the same problem. I assume something is wrong with the determination of the profile URL.
gavn8r
Posts: 1
Joined: Wed Nov 25, 2015 5:31 pm

Wed Nov 25, 2015 5:37 pm

I had the same problem today. Would love to add my IGG account to my settings.
mighty78
Posts: 5
Joined: Mon Nov 09, 2015 3:04 am

Thu Nov 26, 2015 2:17 pm

Have the same problem
LeoCentric
Posts: 1
Joined: Fri Nov 27, 2015 2:13 pm

Fri Nov 27, 2015 2:31 pm

Same here
Mattamattica
Posts: 1
Joined: Thu Nov 26, 2015 4:16 pm

Sat Nov 28, 2015 9:58 am

Same problem here.
SparkyJim
Posts: 2
Joined: Sun Nov 15, 2015 1:07 pm
Location: California

Tue Dec 01, 2015 3:28 am

I submitted the problem to the help desk and linked this thread. Here is the reply:
We have been working with Indiegogo to get this resolved. Their tech team is working on a solution. I'll update you when it is fixed. Thanks!

Mark - Co-Founder
BackerClub.co
Thanks, Mark!

-- Sparky
mighty78
Posts: 5
Joined: Mon Nov 09, 2015 3:04 am

Tue Dec 01, 2015 6:41 am

Yeah got sameone 5 days ago
mighty78
Posts: 5
Joined: Mon Nov 09, 2015 3:04 am

Thu Dec 03, 2015 12:53 am

Works now guys
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