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Project submitted and paid, now what?
Posted: Wed Feb 20, 2019 6:04 am
by gabbariele
Hello guys, I have submitted and paid for my Kickstarter project yesterday, when I'll see it on BackerClub?
Thanks
https://www.kickstarter.com/projects/we ... =backerkit
Re: Project submitted and paid, now what?
Posted: Wed Feb 20, 2019 8:41 am
by gabbariele
Anyone there? I didn't even receive a confirmation email, aside the Paypal one.
Re: Project submitted and paid, now what?
Posted: Wed Feb 20, 2019 9:07 am
by StevenBackerClub
gabbariele wrote: ↑Wed Feb 20, 2019 8:41 am
Anyone there? I didn't even receive a confirmation email, aside the Paypal one.
Good morning Gabriele,
A BackerClub Team member will be with you shortly via email. All of our project submissions go through an application and approval process. If we have any questions throughout our process, we'll ask you via email.
If you're project is accepted, great! If not, you will receive a full refund.
P.S. Most of our team is located on the east coast of the US, and our day starts at 9AM ET.
Re: Project submitted and paid, now what?
Posted: Wed Feb 20, 2019 9:42 am
by gabbariele
StevenBackerClub wrote: ↑Wed Feb 20, 2019 9:07 am
gabbariele wrote: ↑Wed Feb 20, 2019 8:41 am
Anyone there? I didn't even receive a confirmation email, aside the Paypal one.
Good morning Gabriele,
A BackerClub Team member will be with you shortly via email. All of our project submissions go through an application and approval process. If we have any questions throughout our process, we'll ask you via email.
If you're project is accepted, great! If not, you will receive a full refund.
P.S. Most of our team is located on the east coast of the US, and our day starts at 9AM ET.
ok thanks!
Re: Project submitted and paid, now what?
Posted: Wed Feb 20, 2019 9:48 am
by StevenBackerClub
Hey Gabriele,
We also just realized our team here had an "application assignment snafoo" - aka, one team member thought the other team member was handling your submission, while the other team member thought the opposite. Our apologies. I see you submitted your campaign to us early yesterday, and we usually respond same day as long as it came in between 9-5PM ET. Thus, we dropped the ball, but you're at the top of our priority list this morning now.
We do have a few things to discuss with you for your particular campaign, so please be on the lookout for an email from Matt with BackerClub.
Re: Project submitted and paid, now what?
Posted: Wed Feb 20, 2019 10:17 am
by gabbariele
StevenBackerClub wrote: ↑Wed Feb 20, 2019 9:48 am
Hey Gabriele,
We also just realized our team here had an "application assignment snafoo" - aka, one team member thought the other team member was handling your submission, while the other team member thought the opposite. Our apologies. I see you submitted your campaign to us early yesterday, and we usually respond same day as long as it came in between 9-5PM ET. Thus, we dropped the ball, but you're at the top of our priority list this morning now.
We do have a few things to discuss with you for your particular campaign, so please be on the lookout for an email from Matt with BackerClub.
Thanks